Refund & Cancellation Policy

Last updated: September 2026

This policy explains how advance payments, cancellations, rescheduling and refunds are handled for trips booked with Nomadic Northeast. Specific terms are confirmed in writing at the time of booking and take precedence over this general policy where they differ.

Booking & Advance Payment

A booking is confirmed only once you have approved your itinerary and quote and paid the required advance. The advance amount and accepted payment methods (bank transfer, UPI, or other means we specify) are confirmed with you directly at the time of booking.

Cancellation by You

Cancellations made well in advance of your travel date typically receive a larger refund of the advance paid, less any non-recoverable costs already committed on your behalf (e.g. non-refundable hotel deposits, permit fees already paid to the government, or safari bookings already confirmed).
Cancellations made closer to the travel date may forfeit a larger portion or all of the advance, since vehicles, stays and permits are typically committed well ahead of your trip.
Exact cancellation slabs and amounts are confirmed with you in writing at the time of booking, since they depend on your specific itinerary's components.

Rescheduling

We will always try to reschedule your trip to a mutually convenient date rather than cancel outright, subject to seasonal availability of vehicles, stays and permits. Rescheduling may involve a revised quote if dates fall in a different season or the itinerary changes.

Non-Refundable Components

Certain costs are non-refundable once paid, as they are passed directly to third parties on your behalf:

Government permit fees, once submitted for processing
Safari/forest department booking fees, once confirmed
Hotel or homestay deposits explicitly marked non-refundable by the property

Cancellations or Changes by Us

If we must cancel or substantially change your trip due to circumstances within our control, you will receive a full refund of amounts paid for the affected portion, or the option to reschedule.

Weather, Road & Force Majeure Disruptions

Northeast India travel can be affected by landslides, road closures, extreme weather, or administrative/security restrictions beyond our control. In such cases, we will work with you to adjust the itinerary, substitute a comparable alternative, or reschedule where possible. Refunds for portions of the trip that cannot be delivered due to such events are assessed case by case, based on what we can recover from third-party providers.

Vehicle Substitution

If your originally arranged vehicle becomes unavailable (e.g. breakdown), we will substitute a comparable vehicle at no extra cost to you. This is not treated as a cancellation.

Refund Timeline

Approved refunds are processed within a reasonable timeframe, typically communicated to you at the time of cancellation, and returned via the original payment method where possible.

How to Cancel or Reschedule

No booking is confirmed until you approve the itinerary and quote and the required advance is received.